According to the China Consumers Association website, after the November 28th reply to the China Consumers Association on the abnormal shutdown of Apple's mobile phone, on the afternoon of December 8, Apple's global after-sales service vice president visited the China Consumers Association, Apple's mobile phone abnormal shutdown problem, he said that the company is fully committed to the "iPhone 6s accident shutdown problem plan."
The person in charge of Apple said that the company sincerely apologizes for the trouble and inconvenience caused by the abnormal shutdown of Apple's mobile phone. For unplanned models, Apple will add an additional diagnostic feature to the iOS software update released next week to collect information in the coming weeks to help the company improve its after-sales service. The person in charge of the China Consumers Association said that Apple is the primary responsible person to protect the legitimate rights and interests of consumers, and should take consumer satisfaction as the ultimate goal, implement after-sales service obligations, and protect consumers' right to safety and right to know. Fair trading rights.
China Consumers Association responded to Appleâ€™s complaints and opinions generated by consumers using Appleâ€™s mobile phones, and the two sides conducted in-depth discussions on specific issues. Apple said it will speed up research and solve these problems and eliminate consumer dissatisfaction as soon as possible. China Consumers Association continues to track down the issue of Apple's mobile phone shutdown and safeguard the legitimate rights and interests of consumers.
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